our privacy policy
Last Updated: February 23, 2026
1. Introduction
This Privacy Policy describes how whereabouts llc ("we," "us," or "our") collects, uses, shares, and protects personal information when you interact with us through our website, client portal, or other platforms. By engaging with our services, you agree to the practices described in this policy.
We are committed to protecting your privacy and handling your data responsibly, in compliance with applicable privacy laws including U.S. federal and state regulations and, where applicable, the General Data Protection Regulation (GDPR) and UK GDPR.
2. Information We Collect
We collect the following categories of personal information:
2.1 Identity and Contact Information
We collect information you provide when you contact us or engage our services, including your name, email address, phone number, company name, job title, and mailing or home addresses.
2.2 Location and Geospatial Data
As a geospatial consulting firm, the nature of our work involves the collection and processing of location and geospatial data. This may include geographic coordinates, spatial datasets, site-specific location information, and other geospatial inputs you provide or that are generated during our projects. We handle this data with care and use it solely for the purposes of fulfilling our consulting engagements.
2.3 Payment Information
When you pay for our services, we collect billing details such as your name, billing address, and payment method information. Payment transactions are often processed by third-party payment processors, and we do not store full payment method details on our own systems except for at the direct request of the client.
2.4 Usage and Analytics Data
When you visit our website or use our client portal, we automatically collect certain technical information, including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and other diagnostic data. This data is collected through cookies and similar tracking technologies to help us understand how our platforms are used and to improve our services.
3. How We Use Your Information
We use the information we collect for the following purposes:
To deliver our geospatial consulting services and fulfill project commitments
To process payments and manage billing
To communicate with you about your projects, inquiries, or account
To improve and maintain our website and client portal
To analyze usage patterns and optimize our services
To comply with legal obligations and enforce our agreements
To respond to legal process or government requests where required
4. How We Share Your Information
We do not sell your personal information. We may share your data with the following categories of third parties:
4.1 Payment Processors
We use third-party payment processors to handle financial transactions. These providers receive the payment information necessary to process your transactions and are bound by their own privacy and security obligations.
4.2 Subcontractors and Consulting Partners
In certain engagements, we may engage subcontractors or consulting partners to assist in delivering our services. Where these parties require access to your data to perform their functions, we take reasonable steps to ensure they handle it appropriately and are consistent with this policy. You will be informed when a subcontractor or consulting partner is involved in the completion of an agreement.
4.3 Legal Requirements
We may disclose your information when required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Cookies and Tracking Technologies
Our website and client portal use cookies and similar technologies to enhance your experience and collect usage analytics. You may control cookie preferences through your browser settings and through the pop-up you encounter upon visiting our site. Note that disabling certain cookies may affect the functionality of our platforms. Where required by law, we will seek your consent before placing non-essential cookies.
6. International Data Transfers
We operate globally and may transfer your personal information across international borders, including to countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we implement appropriate safeguards to protect your information in compliance with applicable law, including the use of standard contractual clauses or other approved transfer mechanisms where required under GDPR.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy legal, regulatory, accounting, or reporting obligations. When your information is no longer required, we take reasonable steps to securely delete or anonymize it. The appropriate retention period will depend on the nature of the data and the context in which it was collected.
8. Your Privacy Rights
Depending on your location, you may have the following rights with respect to your personal information:
The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your personal information, subject to certain exceptions
The right to object to or restrict our processing of your data
The right to data portability, where applicable
The right to withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request in accordance with applicable law. Please note that we may need to verify your identity before fulfilling certain requests.
If you are in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to take care when sharing sensitive information online.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us at:
whereabouts llc
2328 E Thompson Sto
Philadelphia, PA 19125
geospatial@whereaboutsco.com
314.226.7581
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify you directly. We encourage you to review this policy periodically.